Complaints techniques performed by health professionals, related to products used in hospital sentinel Belem - Pará

Authors

  • ARIANA CRISTINA DE OLIVEIRA AZULINO
  • MARIA HELIANA ALENCAR DA COSTA
  • MARSELLE NOBRE DE CARVALHO
  • ADRIANA SOARES MOREIRA
  • ALEX FERREIRA DE OLIVEIRA
  • ANA CARLA GODINHO PINTO
  • ISYS PENEDO DE MATOS

Keywords:

Assistência à Saúde, Segurança do Paciente, Vigilância Sanitária.

Abstract

Objective: To describe the technical complaints related to health products and drugs at the University Hospital João de Barros Barreto, registered in the Brazilian System Notifications Sanitary Surveillance. Method: A descriptive, retrospective, quantitative approach, conducted from September-November, 2011, 50 notifications were examined, voluntary, identified from the following variables: type of complaint, type of product notified; description of misalignments, professional type notifier. The data were grouped in tables and graphs and analyzed according to the approach used in quantitative research methodology. Results: Among these notifications Complaint techniques related to health products, group medical-hospital article was most prevalent, followed by complaints techniques medicines. Regarding professional notifiers nursing staff held 80% of reports, followed by 20% of the pharmacist. By studying the classification of the notifications into two groups: technical complaints article healthcare and medicines. Being the most frequent. The types of occurrences were characterized by suspicion of quality deviations for both medicine and physician-hospital article. Conclusions: The notifications are relevant to generate an indicator of quality, and even ensure best health products on the market and more safety for patients and health professionals.

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Published

2019-03-11

How to Cite

1.
AZULINO ACDO, COSTA MHAD, CARVALHO MND, MOREIRA AS, OLIVEIRA AFD, PINTO ACG, MATOS IPD. Complaints techniques performed by health professionals, related to products used in hospital sentinel Belem - Pará. Rev Bras Farm Hosp Serv Saude [Internet]. 2019Mar.11 [cited 2024Oct.10];4(3). Available from: https://rbfhss.org.br/sbrafh/article/view/167

Issue

Section

ARTIGOS PUBLICADOS

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